✦ Policy

Return & Refund
Policy

We stand behind every product we make. If something isn't right, we'll make it right — with care and without hassle.

  • Our Promise to You

At Analiya Naturals, we craft every product with genuine care — for your skin, your wellbeing, and your trust in us. We take full responsibility for what leaves our hands and reaches yours.

If your order arrives damaged, is lost in transit, or is not what you expected, we will do everything we can to make it right. This policy explains clearly how returns and refunds work at Analiya Naturals.

This policy applies to orders placed directly through our website or via WhatsApp/phone. Refund requests must be raised within 7 days of the delivery date to be eligible.

  • When Are Returns Accepted?

We accept return and refund requests only in the following situations:

  • Damaged product— product arrives broken, cracked, leaking, or physically damaged.
  • Not delivered— tracking shows delivered but parcel has not been received.
  • Wrong item sent— you received a different product than what you ordered.
  • Tampered packaging— the seal or packaging has been clearly tampered before reaching you.
  • Significantly defective product— product has an unusual smell, colour change, or visible contamination that is not due to natural batch variation.
Not Eligible for Return
  • Opened or partially used products (unless defective).
  • Products returned without prior communication with our team.
  • Change of mind or personal preference after opening.
  • Products damaged due to improper storage or use after delivery.
  • Requests raised after 24 Hours of the delivery date.
  • How to Raise a Return Request

To process your return or refund quickly, please follow these steps:

1 .Take Clear Photos or a Video
Photograph the damaged product, the packaging (inside and outside), and any leaking or broken parts. If the parcel was not delivered, take a screenshot of the tracking page showing the delivery status.
 
2 .Email Us Within 48 Hours
Send your photos/video along with your Order Number, Name, and a brief description of the issue to support@analiyanaturals.com — within 48 hours of receiving the order (or within 48 hours of the expected delivery date if not received).
 
3 We Review Your Request
Our team will review your request and photos within 2–3 business days and reach back to you with a resolution — replacement, exchange, or refund.
 
4 Refund or Replacement Processed
Once approved, your refund will be processed to your original payment method within 15 business days, or a replacement will be dispatched immediately.
 
✦ Send as Via Whatsapp

Photo / Video Proof is Mandatory

Please send clear photos of the damaged product + packaging (all 4 sides).
For non-delivery cases — send a screenshot of your tracking page showing the delivery status.

Without photo or video proof, we are unable to process a return or refund request.
Send Us
  • Order Not Delivered

If your tracking status shows “Delivered” but you have not physically received your parcel, please take immediate action:

  • Check with neighbours, security, or reception area in case it was left with someone.
  • Take a screenshot of the tracking page clearly showing the delivery status and timestamp.
  • Contact us within 48 hours of the delivery status update with your order number and tracking screenshot.
  • We will raise a complaint with the courier partner on your behalf and investigate the matter.

📦 If the parcel is confirmed as lost by the courier, we will either dispatch a replacement at no extra cost or process a full refund within 15 business days of case closure.

Please note — we are not responsible for parcels stolen after delivery to the provided address. We strongly recommend providing a delivery address where someone will be available to receive the parcel.

  • Refund Processing Timeline

Once your return request is approved by our team, the refund will be processed as follows:

Refund Timeline — Up to 15 Business Days

Day 1–3
Request Reviewed
Our team reviews your photos/proof and approves or follows up.
Day 3–5
Refund Initiated
Approved refund is raised to your original payment method — UPI, card, net banking, or wallet.
Day 5–10
Bank / Payment Gateway Processing
Your bank or payment provider processes the refund on their end. This duration is outside our control.
By Day 15
Refund Credited ✓
Refund reflects in your account. You will receive an email confirmation once it is processed from our end.
COD Orders : For cash-on-delivery orders, refunds will be processed via bank transfer (NEFT/IMPS). Please share your bank account details with us when raising the request.
  • Replacement Option

If you prefer a replacement over a refund, we are happy to send you the same product (or an alternative of equal value if the product is out of stock) at absolutely no additional cost.

  • Replacements are dispatched within2–4 business daysof approval.
  • You do not need to return the damaged product in most cases — we trust you.
  • If a return is required (e.g. for courier insurance claims), we will arrange a free pickup from your address.
  • Contact Us for Returns

To raise a return or refund request, please contact our support team through any of the following:

  • Email : support@analiyanaturals.com— include your Order Number, photos/proof, and a description of the issue.
  • WhatsApp / Call : +91 90258 30214— Mon to Sat, 9:00 AM to 6:00 PM.
  • Address : Analiya Naturals, Pattervilai, Thalakulam Post, Kanyakumari District — 629 802.

We are a small, passionate team and we genuinely care about your experience. Every return case is handled personally — you will always speak to a real human, not an automated system.