Privacy Policy
Privacy Policy
Your privacy matters to us as much as the purity of our ingredients. Here's exactly how we collect, use, and protect your personal information.
- Introduction
This Privacy Policy describes how Analiya Naturals (“we”, “our”, or “us”), located at Pattervilai, Thalakulam Post, Kanyakumari District — 629 802, Tamil Nadu, India, collects, uses, and safeguards your personal information when you visit our website, place an order, or communicate with us.
By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data with transparency and respect.
This policy was last updated in May 2025. We may update it from time to time — any changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.
- Information We Collect
We collect only the information necessary to fulfil your order, provide customer support, and improve your experience with us.
| Type of Data | What We Collect | Why We Collect It |
|---|---|---|
| Identity | Name, order number | To process and confirm your order |
| Contact | Email address, phone number | Order updates, support, delivery notifications |
| Delivery | Shipping address, pin code | To dispatch your order to the correct location |
| Payment | Transaction ID, payment method type | To confirm payment — we do NOT store card or UPI details |
| Usage | Pages visited, browser type, device | To improve website performance and user experience |
| Communications | Messages, emails, WhatsApp chats | To respond to queries and resolve issues |
We do not collect or store sensitive payment information such as credit/debit card numbers, CVV, or UPI PINs. All payment transactions are processed securely through trusted third-party payment gateways.
- How We Use Your Information
We use the information we collect solely for legitimate business purposes and to serve you better:
- Toprocess and fulfilyour orders and send order confirmations.
- Tocommunicate order updates, shipping details, and tracking information.
- Torespond to your queries, return requests, and customer support needs.
- Tosend important noticessuch as changes to our policies or service updates.
- Tosend promotional content— only if you have opted in (you can unsubscribe anytime).
- Toimprove our website, product offerings, and overall customer experience.
- Tocomply with legal obligationssuch as tax records and consumer protection laws.
We will never use your data for purposes you have not consented to, and we will always give you the ability to opt out of marketing communications.
- Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. Ever. Your data is shared only in the following limited situations and only to the extent necessary:
- Courier & Delivery Partners— your name, address, and phone number are shared with our shipping carrier solely to deliver your order.
- Payment Gateways— transaction data is handled by our secure payment processor. We do not store or access your card/UPI details.
- Legal Requirements— if required by law, court order, or government authority, we may be required to disclose certain information.
- Business Transfers— in the unlikely event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.
We will never share your information with advertisers, marketing agencies, or data brokers. Your trust is something we protect fiercely.
- Cookies & Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Here’s what we use them for:
- Essential Cookies— required for the website to function (e.g. your cart items, session login). These cannot be disabled.
- Analytics Cookies— help us understand how visitors use our site so we can improve it (e.g. Google Analytics). These are anonymous.
- Preference Cookies— remember your settings such as language or region.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain website features but will not prevent you from browsing or purchasing.
- Your Rights
Under the Digital Personal Data Protection (DPDP) Act, 2023 of India, you have the following rights regarding your personal data:
To exercise any of these rights, please email us at support@analiyanaturals.com. We will respond within 30 days.
- Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure.
- Our website usesSSL (HTTPS) encryptionfor all data transmitted between your browser and our servers.
- Payment processing is handled byPCI-DSS compliant payment gateways— we never see or store your full payment details.
- Access to customer data within our team isrestricted on a need-to-know basis.
- We regularly review our data handling practices to maintain high security standards.
While we do our best to protect your information, no method of transmission over the internet is 100% secure. If you suspect any unauthorised use of your data, please contact us immediately at support@analiyanaturals.com.
- How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
- Order data— retained for 5 years for GST and legal compliance.
- Customer support communications— retained for 2 years.
- Marketing preferences— retained until you unsubscribe or request deletion.
- Website analytics— aggregated and anonymous data, retained indefinitely.
Once the retention period expires, your data is securely deleted or anonymised.
- Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete it promptly.
If you are a parent or guardian and believe your child has shared personal information with us, please contact us at support@analiyanaturals.com.
- Contact & Grievance
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our Privacy Officer:
- Email:support@analiyanaturals.com
- Phone / WhatsApp:+91 90258 30214
- Address:Analiya Naturals, Pattervilai, Thalakulam Post, Kanyakumari District — 629 802, Tamil Nadu, India
We will acknowledge your request within 3 business days and aim to resolve it within 30 days.
